民航服务人员面试礼仪及客舱迎送礼仪 - 滨州学院 - “鲁雁”翱翔,汉语起航 - 汉语桥团组在线体验平台

“Lu Yan” soars, Chinese sets sail

“鲁雁”翱翔,汉语起航

Civil aviation service personnel interview etiquette and cabin greeting etiquette

民航服务人员面试礼仪及客舱迎送礼仪

Course Syllabus 课程章节

1

Interview is the only way to work in airlines, and it is a very important assessment process. Examiners observe and analyze the external behavior characteristics of candidates to investigate and evaluate their quality characteristics, adaptability, understanding ability, breadth and width of thinking, etc. Cabin service etiquette runs through the whole process from boarding to disembarking, and is an important part of civil aviation service etiquette; There are strict requirements and unified and standardized standards for the attendant's speech and behavior and each service action, so that passengers can feel the warm, thoughtful, detailed and standardized service etiquette of the service personnel. This course introduces the basic process of airline interview and cabin greeting etiquette.

面试是进入航空公司工作的必经之路,是一个非常重要的考核过程。考官通过对考生外部行为特征的观察与分析,考察、评价其素质特征、应变能力、理解能力、思考问题的广度和宽度等。客舱服务礼仪贯穿于从旅客登机到下飞机的全过程,是民航服务礼仪的重要组成部分;乘务员工作中的言谈举止及每个服务动作都有其严格的要求和统一规范的标准,使旅客能感受到服务人员热情周到、细致规范的服务礼仪。本课程介绍了航空公司面试的基本流程及客舱迎送礼仪。

General Courses 通用课程