The quality of passenger transport service products is the core element of airline competition. Improving the quality of passenger transport service products and establishing a good brand are favorable means to improve the competitiveness of airlines. This course takes the journey of passengers from the beginning of ticket purchase to the end of flight as the main line, and expounds the elements included in air passenger service products. Through learning, you will have a deep understanding of the airport service guarantee units, and also understand a basic process of service personnel to passengers.